By submitting a maintenance request, you give Leston Holdings maintenance staff permission to enter your unit to assess and conduct repairs. Maintenance requests are handled on a priority basis and it is our goal to complete all repairs within 3 business days, of the initial request, between the hours of 9:00 am and 5:00 pm. Every effort will be made to resolve your issue as soon as possible. While each request we receive is important to us, urgent and critical repairs will take precedence over more minor repairs. To ensure your request is handled in the most efficient manner possible and to avoid delays, please clearly describe your maintenance issue when you submit your maintenance request.

Maintenance staff will:

• Knock twice before entry
• Notify residents upon entering a room, unless the repair is deemed an emergency
• Provide verbal or written notification when repairs are complete or if they need to return
• Lock all unit doors, including bedrooms when leaving, even if the door was unlocked upon entry

Will I be billed to repair damages to my suite? 

We understand some circumstances are beyond your control (e.g. a squeaky door hinge) and we make allowances for normal wear and tear. However, reckless damage to our property such as mirrors being broken or holes punched into walls will result in you being charged for repairing the damage. Leston Holdings will conduct a thorough suite inspections in all rooms during your move-in and move-out, as well as annual suite inspections throughout your tenancy.

Be a great neighbor!

If you have a roommate or roommates, please tell them that you have submitted a maintenance request, so that they are aware that maintenance staff will be entering your shared unit.